§ 1. Preliminary provisions

1. This Terms of Use sets out the rules for using the online store operated at the address hologramykolekcjonerskie24.com, including the following rules:

   1. submission and acceptance of orders;

   2. conclusion of distance sales contracts;

   3. making payments;

   4. preparing and delivering the Products;

   5. withdrawal from the contract;

   6. making voluntary returns of personalized Products;

   7. submission and processing of complaints.

2. The regulations are made available free of charge in a format that allows them to be recorded, reproduced and printed.

3. Before złthe marriage, the Buyer should read the Terms and Conditions.

4. Approval of the Order and the selection of the appropriate field in the form constitute acceptance of the provisions of the Terms and Conditions.

5. Contracts concluded through the Store are concluded in Polish and are subject to Polish law, with absolute respect for the provisions that protect consumers.

§ 2. Seller and contact details

1. The owner of the Store and the Seller are:

SGR7 Sp. z o.o.
ul. Marcin Kasprzaka 29A/917
01-234 Warsaw
KRS: 0001169209
NIP: 5273161437

2. Email address of the Seller:

info@hologramykolekcjonerskie24.com

3. Through the indicated address, the Buyer may contact the Seller regarding the offer, Orders, payments, delivery, returns and complaints.

§ 3. Collectorial purpose of the Products

1. The products offered in the Store, including holograms and holographic stickers, are for collectors only.

2. The products can be a souvenir related to the study period or an element of a historical, philatelic, thematic collection or one that includes various holographic patterns and techniques.

3. The products are not official designations issued by universities, schools, public administration bodies, or other institutions.

4. The products do not confirm:

   1. the status of a student, doctoral candidate or pupil;

   2. the validity of the document or identity card;

   3. the possession of privileges, discounts or benefits;

   4. authenticity of any document.

5. By placing an Order and accepting the Terms and Conditions, the Buyer confirms that:

   1. the product has a collector’s character;

   2. the buyer purchases the product solely for collecting purposes;

   3. does not intend to use the Product as an authentic document identifier.

6. The Seller executes the Order based on the Buyer’s declaration specified in paragraph 5.

7. After the Product is delivered, the Seller has no influence on how it is further used by the Buyer or a third party.

8. The provisions of this paragraph do not limit the Seller’s liability for the proper execution of the Order, the compliance of the Product with the contract, or other statutory rights of the Consumer.

§ 4. Definitions

1. The terms used in the Regulations mean:

   1. Shop – online store operating at the address hologramykolekcjonerskie24.com;

   2. The seller – SGR7 Sp. z o.o.;

   3. The buyer – a natural person, a legal person or an organizational unit placing an Order in the Store;

   4. Consumer – a natural person who has concluded an agreement with the Seller that is not directly related to their business or professional activity;

   5. Entrepreneur under consumer rights – a natural person entering into an agreement directly related to the business activity pursued, if the content of the agreement indicates that it does not have a professional nature for that person;

   6. Product – an item offered in the Store, in particular a hologram or a holographic sticker intended for collectors’ purposes;

   7. Standard product – A product that was not made according to the Buyer’s individual instructions;

   8. Customized product – Non-prefabricated product, manufactured according to the Buyer’s specifications or adapted to their individual needs;

   9. Personalization – preparation of the Product taking into account the selected code, number, date, marking, version, variant or other parameter specified by the Buyer;

   10. Order – złthe marriage by the Buyer of the disposition to purchase certain Products, the approval of which is subject to the payment obligation;

   11. Sales agreement – a contract concluded at a distance between the Seller and the Buyer;

   12. Working day – from Monday to Friday, except for days that are legally set as non-working days.

§ 5. Technical rules for using the Store

1. To properly use the Store, you need:

   1. device with Internet access;

   2. current internet browser;

   3. active email address;

   4. the management of cookies necessary for the operation of the website.

2. The buyer is obliged to use the Store in accordance with the law, good morals, and its intended purpose.

3. In particular, it is prohibited to:

   1. the transmission of content of an illegal nature;

   2. providing false or other people's data without a legal basis;

   3. interfering with the code, security, or proper operation of the Store;

   4. taking actions that hinder the use of the Store by other users;

   5. using the Store for activities that violate applicable regulations.

4. The seller may refuse złto process an order that is incomplete in violation of the rules specified in this paragraph.

§ 6. Information about Products

1. The photos, descriptions, prices and other information included in the Store constitute an invitation to enter into an agreement and are not an offer within the meaning of the Civil Code.

2. The seller makes efforts to ensure that the information provided about the Products is up-to-date, accurate and understandable.

3. Due to the properties of holographic materials, the appearance of the product may change depending on:

   1. point of view;

   2. type and intensity of light;

   3. user screen settings;

   4. the way the photograph was taken.

4. Minor differences in shade, the intensity of light reflection, the visibility of details, or the nature of the optical effect do not constitute a breach of the contract if the Product meets the chosen type and specifications.

5. Variants marked with letters A, B, C or other symbols may differ, among other things:

   1. details of the background;

   2. the arrangement of small elements;

   3. the appearance of a holographic effect;

   4. the way marks are presented.

6. Before approving the Order, the Buyer should check the selected variant, the number of pieces, the code, the number, the date and other parameters of the Product.

§ 7. Placing Orders

1. Orders can be placed using the form available in the Store, and if the Seller makes such an option available – also by e-mail.

2. In order złto place an Order, the Buyer must:

   1. chooses the product;

   2. determines the number of pieces and the available variants;

   3. provides the parameters of Personalization if required;

   4. provides the data necessary for the execution and delivery of the Order;

   5. chooses the available payment method and delivery method;

   6. verifies the correctness of the entered information;

   7. accepts the Terms of Use;

   8. approves the Order by pressing the button indicating the obligation to pay.

3. Until the Order is approved, the Buyer may modify the entered data and change the selected Products.

4. After submitting the Order, the Seller will send a confirmation of its receipt to the provided email address.

5. The sales contract is concluded upon the Seller’s confirmation of acceptance of the Order for execution.

6. If the execution of the Order requires the addition or confirmation of information, the Seller may contact the Buyer.

7. Until the necessary information is received, the preparation of the Order may be suspended.

8. The seller may refuse to fulfill or cancel the Order if:

   1. The buyer provided incomplete or unfeasible data for delivery;

   2. the payment was not made within the required deadline;

   3. The buyer did not provide the information necessary for personalization;

   4. The product became unavailable;

   5. the execution of the Order would violate the laws;

   6. there is a reasonable suspicion of the intention to unlawfully use the Product;

   7. due to an obvious technical malfunction, an incorrect price or availability was displayed.

9. In the event of cancellation of a paid but not dispatched Order, the Seller will refund the payment received.

§ 8. Principles of Personalization

1. The personalized product is made based on the parameters accepted by the Buyer.

2. The buyer is responsible for the accuracy of the information provided, including the code, number, date, marking, variant and quantity of the items.

3. In the event of a mistake after złthe marriage, the Buyer should immediately contact the Seller.

4. The seller will attempt to change the data if the preparation of the product has not yet begun.

5. After the start of product implementation, changing the approved specification may be impossible.

6. A product made in accordance with the incorrect specification provided by the Buyer is not therefore a product that does not comply with the contract.

7. If the Seller delivers the Product in a manner that is inconsistent with the correct data provided by the Buyer, the complaint procedure set out in § 13 of the Regulations shall apply.

§ 9. Prices and payments

1. The prices of the Products are expressed in złPolish zloty and are gross prices, unless otherwise indicated for a given Product.

2. The delivery cost is presented separately before the Order is approved.

3. Before złthe marriage, the Buyer receives information about the total amount to be paid.

4. The buyer can use the payment methods currently available in the Store.

5. If the selected method requires payment in advance, the Seller may begin the execution after the payment is credited.

6. Failure to pay within the required time may result in the cancellation of the Order.

7. The sales document is issued in accordance with the applicable regulations and the data provided by the Buyer.

8. The buyer who wants to receive an invoice should provide complete and correct data necessary for its issuance.

§ 10. Execution and delivery of the Order

1. The estimated time of preparation of the Order is indicated in the Store during the submission of the Order or in the message sent to the Buyer.

2. In the case of a personalized product, the delivery time can be calculated from the date of:

   1. receipt of full payment;

   2. receiving a complete specification;

   3. an explanation of any doubts regarding the Order.

3. Until the Order is prepared, the time required by the carrier to deliver the shipment must be added.

4. The available methods, estimated delivery times and delivery costs are indicated before the Order is approved.

5. The buyer should provide a complete and correct delivery address.

6. If the shipment is returned due to an incorrect address or the buyer not picking it up, a re-shipment may require the payment of an additional delivery fee.

7. In the event of visible damage to the shipment, it is worth taking photos and reporting the incident to the Seller.

8. Drawing up a protocol with the carrier can make it easier to clarify the matter, but its absence does not deprive the Consumer of the right to złfile a complaint.

9. The risk of accidental damage to or loss of the Product shall pass to the Consumer at the time the shipment is delivered to the Consumer or to a third party designated by the Consumer other than the carrier.

§ 11. Withdrawal from the contract regarding the Standard Product

1. The Consumer and the Entrepreneur, as consumers, may withdraw from the distance sales agreement for a standard product within 14 days without giving any reason.

2. The term begins on the day the Product is taken over by the Buyer or by a third party designated by the Buyer other than the carrier.

3. The statement of withdrawal can be sent to the following address:

info@hologramykolekcjonerskie24.com

4. It is sufficient to send a statement before the deadline expires to maintain the deadline.

5. The buyer may use the model form at the end of the Regulations, but it is not mandatory.

6. The product must be returned no later than 14 days after the date of notification of withdrawal.

7. The direct cost of the return shipment is borne by the Buyer.

8. The seller returns to the Buyer:

   1. the price of the returned Product.

9. The payment is made no later than 14 days after receiving the statement.

10. The seller may withhold the refund until the product is received or proof of its return is provided – depending on which event occurs first.

11. Payment is refunded using the same method used by the Buyer, unless the parties agree on another method that is not binding on the Buyer with additional costs.

12. The buyer is responsible for the reduction in the value of the Product resulting from its use beyond what is necessary to understand its nature and characteristics.

§ 12. Voluntary returns of personalized products

1. In accordance with Article 38, paragraph 3 of the Consumer Rights Act, the right to withdraw from the contract does not apply to non-prefabricated goods, those manufactured according to the Consumer’s specifications, or those intended to meet their individualized needs.

2. The exclusion may apply to a Product prepared with a code, number, date, marking, variant, or other feature selected individually by the Buyer.

3. Regardless of the above, the Seller, guided by a pro-customer approach, allows the Buyer to voluntarily return a personalized product as well.

4. The voluntary return must be reported to the address info@hologramykolekcjonerskie24.com within 14 days of receiving the Product.

5. The return can be accepted if the product:

   1. it was not used;

   2. it was not affixed to a document or any other object;

   3. it is not damaged, dirty or modified;

   4. it is complete;

   5. it was properly secured for the duration of the transport.

6. The product must be returned within 14 days of the return request, in accordance with the information provided by the Seller.

7. The cost of returning the Product is borne by the Buyer.

8. After receiving and verifying the Product, the Seller will refund its price.

9. The original delivery cost is non-refundable, as the possibility described in this paragraph constitutes an additional commercial right, not arising from statutory rights of withdrawal.

10. The price will be refunded no later than 14 days after receiving the returned product.

11. This paragraph applies to Products that are properly made and in accordance with the Order, returned without giving a reason.

12. The voluntary return procedure does not limit the right to a complaint regarding a Product that does not comply with the contract.

§ 13. Complaints about Products

1. The seller is liable to the Consumer and the Entrepreneur for the compliance of the Product with the contract on the basis of the principles resulting from the Act on Consumer Rights.

2. The complaint may specifically concern:

   1. delivery of a different product than ordered;

   2. delivery of an incorrect number of Products;

   3. the performance of Personalization other than as indicated correctly by the Buyer;

   4. damage to the product;

   5. significant defect in the workmanship;

   6. the absence of agreed characteristics or properties.

3. The complaint can be sent to the following address:

info@hologramykolekcjonerskie24.com

4. In the application, it is worth indicating:

   1. data allowing the Buyer to be identified;

   2. Order number or other proof of purchase;

   3. description of the observed discrepancy;

   4. the date of the observation of the discrepancy;

   5. the desired method of resolving the matter;

   6. Product photos, if they can speed up the recognition of complaints.

5. Paragon is not the only acceptable proof of purchase. The transaction can also be confirmed in another reliable way.

6. If the Product is not in conformity with the contract, the Consumer may request its repair or replacement in accordance with the applicable regulations.

7. Due to the nature of the Products, repairing them may be impractical. In the event of a confirmed error on the part of the Seller, we make every effort to prepare and send the correct Product for replacement as quickly as possible and free of charge.

8. The proposal for a quick exchange does not deprive the Consumer of the right to indicate the claim that they are entitled to under the law.

9. The seller may carry out repairs instead of replacement or replacement instead of repair if the method indicated by the Consumer is impossible or would involve excessive costs.

10. If repair or replacement proves impossible, it will not be carried out within a reasonable time, the Product will not be brought into conformity with the contract, or another statutory condition arises, the Consumer may request a price reduction or – in the case of a significant non-conformity – withdraw from the contract.

11. The seller responds to the Consumer’s complaint within 14 days of receiving it.

12. Failure to respond within the above deadline means that the complaint is deemed to be accepted.

13. Repair or replacement is carried out within a reasonable time, without causing excessive inconvenience to the Consumer and at the expense of the Seller.

14. If necessary, the Seller will provide the Buyer with appropriate instructions regarding the return of the advertised Product.

15. The Seller shall bear the justified costs of repair, replacement and transport of the advertised Product.

16. The seller is liable for the lack of conformity of the Product with the contract existing at the time of its delivery and revealed within two years from that moment, unless applicable regulations provide otherwise.

§ 14. Complaints regarding the operation of the Store

1. Complaints related to the functioning of the website, the Order form or the services provided electronically can be sent to the address: info@hologramykolekcjonerskie24.com.

2. The report should include a description of the problem and information that allows it to be identified.

3. The seller will process the complaint without undue delay, no later than within 14 days of receiving it.

§ 15. Legal use of the Products

1. The buyer undertakes to use the Product in accordance with its intended purpose as a collector's item and in compliance with applicable regulations.

2. The collector's item cannot be presented as an authentic document label or used to mislead other people or institutions.

3. According to Article 270 § 1 of the Criminal Code:

„Whoever, in order to use a document as authentic, falsifies or alters a document or uses such a document as authentic, shall be liable to a fine, a restriction of liberty, or imprisonment for a period of 3 months to 5 years.”.

4. The use of a collector's hologram as an authentic identification mark, in particular by placing it on a license and using it to obtain an unfair advantage, will result in the liability provided for by applicable regulations.

5. The legal assessment of a particular behavior depends on the circumstances of the specific case.

6. The seller is not responsible for the actions of the Buyer or third parties resulting from the use of the Product in an inconsistent manner:

   1. with its collector's purpose;

   2. with a marriage złcertificate when purchasing;

   3. with the provisions of the Regulations;

   4. in accordance with the applicable legal regulations.

7. The Seller may refuse to accept or execute the Order if objective circumstances indicate a reasonable suspicion of the unlawful use of the Product.

8. If the Order referred to in paragraph 7 has been paid for but not shipped, the payment received will be refunded.

9. The provisions of this paragraph do not limit the Seller's liability for the compliance of the Product with the contract or the other rights of the Consumer.

§ 16. Data protection and cookies files

1. The Administrator of the personal data of the Buyers is the Seller.

2. Data may be processed to the extent necessary for:

   1. handling inquiries;

   2. acceptance and execution of the Order;

   3. payment processing and delivery;

   4. processing returns and complaints;

   5. the fulfillment of legal obligations;

   6. settlements, investigations or defense against claims.

3. Detailed information regarding the processing of personal data can be found in a separate document. Privacy policy.

4. Information about the use of cookies and the management of settings can be found in a separate document. Cookie policy.

§ 17. Out-of-court dispute resolution

1. The seller strives to resolve justified customer requests in a friendly and as quick a manner as possible.

2. The consumer can get help from:

   1. the municipal or district consumer ombudsman;

   2. The Trade Inspection;

   3. social organizations engaged in consumer protection;

   4. the appropriate entity authorized to resolve consumer disputes out of court.

3. Information on out-of-court methods of claiming claims is available on the website of the Office for the Protection of Competition and Consumers.

4. The use of the extrajudicial dispute resolution procedure is voluntary.

§ 18. Amendments to the Regulations

1. The Seller may change the Terms and Conditions for valid reasons, in particular in the case of:

   1. changes to the applicable regulations;

   2. changes in the Seller’s data;

   3. the introduction of new Products or methods of Personalization;

   4. changes in payment or delivery methods;

   5. changes in the way the Store operates;

   6. the necessity of increasing the level of security;

   7. the need to clarify the rules for handling Buyers.

2. The version of the Terms and Conditions accepted by the Buyer at the time of placing the order applies to the Order.

3. Subsequent changes to the Terms of Use do not affect rights acquired in connection with previously concluded agreements.

§ 19. Final provisions

1. In matters not regulated by the Regulations, the relevant provisions of Polish law apply, in particular:

   1. Civil Code;

   2. the Consumer Rights Act;

   3. the law on the provision of services via electronic means.

2. No provision of the Regulations excludes or limits the Consumer’s rights under the mandatory laws.

3. The choice of Polish law does not deprive the Consumer of the protection granted to him by the laws applicable in his habitual place of residence, which cannot be excluded by agreement.

4. If any provision of the Regulations proves invalid or ineffective, the remaining provisions shall remain in force.

5. The regulations apply from today. September 6, 2026.